{"id":1852,"date":"2023-05-10T02:42:32","date_gmt":"2023-05-10T02:42:32","guid":{"rendered":"https:\/\/turbo.redq.io\/?page_id=1852"},"modified":"2025-11-07T12:02:46","modified_gmt":"2025-11-07T12:02:46","slug":"faq","status":"publish","type":"page","link":"https:\/\/ikar.mu\/fr\/faq\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1852\" class=\"elementor elementor-1852\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-044069b elementor-section-full_width elementor-section-height-default elementor-section-height-default exad-glass-effect-no wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no exad-sticky-section-no\" data-id=\"044069b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aa71bd3 exad-glass-effect-no exad-sticky-section-no\" data-id=\"aa71bd3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78b2e1f exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-tm_fancy_title\" data-id=\"78b2e1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm_fancy_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"fancy-title-container\">\n    <h2 class=\"fancy-title font-semibold uppercase text-h2\">Frequently Asked Questions<\/h2>\n\n            <p class=\"fancy-desc text-light-text leading-7\">\n\n            Have questions? We\u2019re here to help.\n                            <a  class=\"inline-block underline-offset-8 font-medium\">\n                                    <\/a>\n            \n        <\/p>\n    \n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d1c2cc exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-tm_faqs\" data-id=\"4d1c2cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tm_faqs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq_container lg:container mx-auto px-4\">\n    \n    <div class=\"faq_wrapper accordion-wrapper mx-auto\">\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                Do you provide extra insurance?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> No, there is no need of to buy extra insurance.  Our car is already fully insured with a comprehensive insurance policy.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                Are there extras available? (Car seat etc)                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> Yes<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                Are there extra charges when booking?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> Yes, we take a fully refundable insurance cover of Rs 20 000.00. Also, booking fee does not include any parking or traffic violations.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                Is there any cancellation policy?                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> Please email us to <u> <a href=\"mailto:info@ikar.mu\">info@ikar.mu<\/a><\/u>  and we will do needful. Kindly be patient as the refund is processed by the bank and it might take longer than usual.<\/p>\n                <\/div>\n            <\/div>\n                    <div class=\"group  content_card relative accordion-item shadow-faq rounded-md mb-3 py-6\">\n                <h2 class=\"accordion_title accordion-toggle text-sm xs:text-base font-semibold leading-5 uppercase cursor-pointer font-body text-brand px-5 lg:px-7 flex justify-between items-start gap-6 group\">\n                    <span class=\"flex items-start\">\n                                                What is the minimum rental period                    <\/span>\n                    <span class=\"accordion-icon group-[&.active]:hidden\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>                    <\/span>\n                    <span class=\"accordion-icon hidden group-[&.active]:inline-block -mt-1\">\n                        <svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-window-minimize\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 352H48c-26.5 0-48 21.5-48 48v32c0 26.5 21.5 48 48 48h416c26.5 0 48-21.5 48-48v-32c0-26.5-21.5-48-48-48z\"><\/path><\/svg>                    <\/span>\n                <\/h2>\n                <div class=\"accordion-body mt-4 hidden ps-16 px-10 py-4\">\n                    <p class=\"accordion_content mb-0 text-[15px] leading-7 text-light-text\"> You can rent a car for a minimum of 5 days.<\/p>\n                <\/div>\n            <\/div>\n            <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1852","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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